Returns Policy
We're here to help
Berre is committed to providing the best customer experience and provides returns and processes refunds in accordance with the Australian Consumer Protection legislation. If you have an issue with your product or delivery, please contact us to discuss your options at info@berre.com.au
Problem with your product?
Should you notice a fault with a product that you've purchased, please contact us at info@berre.com.au with a detailed description of the product fault (and a photo if possible) and we will do our best to assist you to remedy the issue.
In the event that you have received an item with a minor fault, we will first attempt to replace or repair the item. If we cannot replace the product, we will offer a gift voucher or refund.
If you receive an item which is deemed by Berre as having a major fault, it shall be at the customer's discretion to choose a replacement, store credit or a refund.
Please note that by finalising your order you are agreeing to the following terms:
1. If you received a damaged item please ensure we are contacted within 7 days of receiving your parcel.
2. Returns must be accompanied by a receipt as proof of purchase.
3. All claims for faulty products shall be assessed on an individual basis, and the outcome of a refund is at the discretion of Berre.
4. Refunds will be processed to the original method of payment.
5. If you obtain a replacement, repaired item, store credit, or refund, this discharges completely any liability at law owed by Berre to you, subject to any statutory rights you may have (including under the Australian Consumer Law).
How to return damaged/faulty item
Email us at info@berre.com.au with your receipt and reason for return. We will assess the claim and, where applicable, provide an offer for appropriate remedy in accordance with Australian Consumer Law.
Once a return of product has been agreed:
- Repack the product in the original shipping box.
- Include your order/receipt number and the reason for return inside the box.
- Important: We are not responsible for lost or damaged returns if you don’t insure the parcel.
- Please allow up to two weeks for your refund to be processed.
Note: Original shipping charges are non-refundable. Shipping costs for returning a product to Berre are the responsibility of the customer and are non-refundable.
Change of mind returns
Due to the nature and use of our personal care products, unfortunately we do not offer returns, exchanges or refunds for change of mind returns. In compliance with Australian Consumer Law, Berre is not required to provide a refund for change of mind returns. For example, should you make the wrong selection or change your mind, within compliance with Consumer Rights Berre is not obligated to offer a refund.
More information
For more information regarding Consumer Guarantees, Your Rights and the Australian Consumer Law visit the Australian Competition & Consumer Commission (ACCC) website: http://www.accc.gov.au/consumers/consumer-rights-guarantees
